Senior Network Engineer

*Job Title: Sr.
Network Engineer* *Department: IT* *Reports to: IT Director* *FSLA Status: Exempt* *About Us * Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.
' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement.
As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co.
, Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one.
Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.
*About This Role * Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.
The Senior Network Engineer will be accountable for the design, deployment and support of our IT Infrastructure.
The Senior Network Engineer is responsible for resolving hardware, software, licensing and network technical support requests.
*Responsibilities* Outlined below is what we see you doing at this point in time.
We are a fast-growing company looking for people that are excited to grow along with us.
Responsibilities include but not limited to: Network Design and Planning: * Design, implement, and maintain network architecture for both manufacturing and retail environments.
* Collaborate with cross-functional teams to understand business requirements and translate them into network design specifications.
* Develop and document network design standards, guidelines, and best practices.
Infrastructure Deployment: * Lead the deployment of network infrastructure, ensuring timely and successful implementation of projects.
* Configure and install network equipment, including routers, switches, firewalls, and other hardware.
* Collaborate with vendors to evaluate and integrate new technologies into the existing network environment.
Network Security: * Implement and maintain security measures to protect the network infrastructure from unauthorized access, attacks, and vulnerabilities.
* Monitor and analyze security alerts, incidents, and participate in incident response activities.
* Conduct regular security assessments and audits to identify and address potential risks.
Network Support and Troubleshooting: * Provide escalated technical support for complex network issues and outages.
* Conduct root cause analysis of network problems and implement corrective actions.
* Collaborate with helpdesk and support teams to resolve network-related user issues.
Performance Monitoring and Optimization: * Monitor network performance, troubleshoot bottlenecks, and optimize network configurations for maximum efficiency.
* Implement and manage network performance monitoring tools to proactively identify and address potential issues.
Documentation: * Create and maintain comprehensive documentation of network architecture, configurations, and procedures.
* Develop and update network diagrams, topology maps, and inventory records.
Collaboration and Training: * Collaborate with IT teams, system administrators, and other stakeholders to ensure seamless integration of network services.
* Provide training and mentorship to junior network engineers and team members.
* Stay abreast of industry trends, emerging technologies, and best practices.
*The Experience You Bring and the Skills we Need:* • 7+ years of technical support as it relates to Networking and Infrastructure.
• Strong understanding of Ubiquiti infrastructure and network performance tuning.
Support retail server rack with a firewall, switches and internet redundancy.
• Strong working knowledge of routing and switching protocols, network security, WAN technologies, wireless technologies, network management and monitoring, network virtualization, cloud technologies, load balancing, and collaboration technologies.
• Strong understanding Microsoft Defender and general security experience.
• 5-7 years supporting the Microsoft suite of products.
• 3-5 years of proven experience in a customer focused position.
• Cannabis software experience is a plus.
• Familiar with SCCM, basic scripting knowledge such as PowerShell.
• Windows Server experience is beneficial.
• Time-management skills and the ability to establish reasonable and attainable deadlines to resolutions.
• Ability to prioritize and manage tasks and projects effectively.
• Professional written and interpersonal skills are essential.
• Comfortable working in and assisting others through helpdesk software and remote access desktop software.
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment.
*Physical Requirements * • Regularly required to sit for long periods of time.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Frequently lift and/or move up to 20 pounds.
• Comfortable working in a greenhouse environment (tolerance of heat & humidity) *Why You’d Love This Role* You have: · A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”.
As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
· A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
· A desire to change the social perception of cannabis and a passion for humanity.
· A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
· Value integrity and honesty and want to bring those values to the cannabis industry.
· Enjoy being part of a team and sharing your skills with your fellow citizens.
· An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.
· An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse.
We offer: · Medical, Dental, Vision benefits active first of the month following your first day of employment.
· Paid time off.
· Employee discount.
· Employee sponsored life insurance.
· Employee assistance program.
· 401K & 401K matching.
*Common Citizen* is an equal opportunity employer.
We celebrate diversity and are committed to creating an environment of mutual respect for all people.
If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
*\*\*Must be at least 21 years of age as required by the Cannabis Regulatory Association\*\** Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * On call Ability to Relocate: * Marshall, MI 49068: Relocate before starting work (Required) Work Location: Hybrid remote in Marshall, MI 49068