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Posted : Saturday, August 24, 2024 04:56 AM
*Come join the CSM Family!*
We are looking for a results-driven *Regional Operations Manager* to join our CSM team; encompassing the areas of Battle Creek, Lake Odessa, Shelbyville and possible Northern Michigan accounts! In this role you will oversee the sales, operations and administrative operations of a defined geographic territory, build and sustain long-term relationships with team members and customers as well as coordinate operations with the finance, sales and human resource teams.
*Openings:* *Full time*: Monday-Friday mainly working an 10am-7pm shift with flexibility on start and end times depending on company needs, able to be on call as needed and work weekends as needed.
*Responsibilities:* * Financial performance, business development, customer retention, quality assurance, service delivery, leadership and human resources.
* Help to ensure renewals of each current account within the region’s customer portfolio.
* Work with finance team to develop and manage annual budgets; manage regional performance against budget.
* Manage, develop, and expand long-term, relationships by communicating on a regular basis.
* Design, develop and implement strategic site standards to address existing client requirements and ensuring excellent customer experience.
* Ensure compliance with data entry standards for customer issue management, site audits, property/contact updates, purchasing, equipment tracking, time entry/job costing and general use of internal tracking systems.
* Implement and enforce policies and procedures as issued by company.
* Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees * Monitor and take corrective action on environmental health and safety reporting and with HR to implement methods to improve safe workplace practices * Maintain satisfactory accounts receivable levels for region.
* Ensure regional financial goals are met by budgets for contract and meet regularly with operations team to remedy underperforming accounts.
*Requirements:* Minimum of 3 years of prior customer service, management, leadership and financial management experience within a custodial organization * Minimum of 3 years of prior customer service, management, leadership and financial management experience within a custodial organization * Associate degree or an equivalent combination of skills and experience required * Valid US driver's license, insurance, reliable transportation, and clean driving record (must pass Motor Vehicle Records check).
* Excellent attendance.
* Must be able to pass drug test (including for THC), background check (no criminal history) and submit fingerprints.
* Ability to communicate, conduct and present oneself in a professional manner and have excellent interpersonal, verbal, written and organizational skills.
* Flexible schedule to accommodate site and or team needs.
* Willing to travel and must have own reliable transportation.
* Fluent in technology * Ability to manage jobs and achieve budgeted margins *Benefits of Joining Our Team:* * PTO, Holiday Pay * Opportunities for Advancement / Promotion * Phone stipend * Gas card to cover mileage * Vehicle stipend possibility * Company tablet/laptop * Merit Based Pay Increases * $300 Referral Bonuses for qualified candidates.
* Paid Training * Medical Benefits on the first of the month after 60 days employed *What We Can Offer You:* * Competitive salary * Full benefits package *Additional* *Requirements:* * Valid US driver's license, car to drive while working with valid insurance and a clean driving record (must pass Motor Vehicle Records check).
* Must be able to pass drug test (including for THC), background check (no criminal history) and submit fingerprints for working in schools and government buildings.
* Willing to travel.
CSM will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Type: Full-time Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday * On call * Weekends as needed Application Question(s): * Do you have a car to drive during your shift that has current/valid insurance and are you willing to travel? (please list yes or no) * Do you have an associate's degree or similar in on the job experience? (please list yes or no) * Are you able to pass a drug test (including for THC), a background check (with no pending or past criminal history) and able to pass a motor vehicle records check? (please answer yes or no to all parts of the question) Experience: * custodial management: 3 years (Required) License/Certification: * Driver's License (Required) Work Location: In person
*Openings:* *Full time*: Monday-Friday mainly working an 10am-7pm shift with flexibility on start and end times depending on company needs, able to be on call as needed and work weekends as needed.
*Responsibilities:* * Financial performance, business development, customer retention, quality assurance, service delivery, leadership and human resources.
* Help to ensure renewals of each current account within the region’s customer portfolio.
* Work with finance team to develop and manage annual budgets; manage regional performance against budget.
* Manage, develop, and expand long-term, relationships by communicating on a regular basis.
* Design, develop and implement strategic site standards to address existing client requirements and ensuring excellent customer experience.
* Ensure compliance with data entry standards for customer issue management, site audits, property/contact updates, purchasing, equipment tracking, time entry/job costing and general use of internal tracking systems.
* Implement and enforce policies and procedures as issued by company.
* Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees * Monitor and take corrective action on environmental health and safety reporting and with HR to implement methods to improve safe workplace practices * Maintain satisfactory accounts receivable levels for region.
* Ensure regional financial goals are met by budgets for contract and meet regularly with operations team to remedy underperforming accounts.
*Requirements:* Minimum of 3 years of prior customer service, management, leadership and financial management experience within a custodial organization * Minimum of 3 years of prior customer service, management, leadership and financial management experience within a custodial organization * Associate degree or an equivalent combination of skills and experience required * Valid US driver's license, insurance, reliable transportation, and clean driving record (must pass Motor Vehicle Records check).
* Excellent attendance.
* Must be able to pass drug test (including for THC), background check (no criminal history) and submit fingerprints.
* Ability to communicate, conduct and present oneself in a professional manner and have excellent interpersonal, verbal, written and organizational skills.
* Flexible schedule to accommodate site and or team needs.
* Willing to travel and must have own reliable transportation.
* Fluent in technology * Ability to manage jobs and achieve budgeted margins *Benefits of Joining Our Team:* * PTO, Holiday Pay * Opportunities for Advancement / Promotion * Phone stipend * Gas card to cover mileage * Vehicle stipend possibility * Company tablet/laptop * Merit Based Pay Increases * $300 Referral Bonuses for qualified candidates.
* Paid Training * Medical Benefits on the first of the month after 60 days employed *What We Can Offer You:* * Competitive salary * Full benefits package *Additional* *Requirements:* * Valid US driver's license, car to drive while working with valid insurance and a clean driving record (must pass Motor Vehicle Records check).
* Must be able to pass drug test (including for THC), background check (no criminal history) and submit fingerprints for working in schools and government buildings.
* Willing to travel.
CSM will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Type: Full-time Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday * On call * Weekends as needed Application Question(s): * Do you have a car to drive during your shift that has current/valid insurance and are you willing to travel? (please list yes or no) * Do you have an associate's degree or similar in on the job experience? (please list yes or no) * Are you able to pass a drug test (including for THC), a background check (with no pending or past criminal history) and able to pass a motor vehicle records check? (please answer yes or no to all parts of the question) Experience: * custodial management: 3 years (Required) License/Certification: * Driver's License (Required) Work Location: In person
• Phone : NA
• Location : Hastings, MI
• Post ID: 9103388562
