Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.
Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives.
We endeavor to be a highly effective, lean, and fast-moving organization.
The Food and Beverage Supervisor (age 21+) is responsible for supervising the daily directives of our Food Service staff.
This is a SEASONAL, full-time position and reports to the Food and Beverage Manager.
DUTIES & RESPONSIBILITIES
Administrative Duties
Complete required reports on a timely basis
Assist with the monitoring of sales and make adjustments to the menu (i.
e.
, pricing and specials)
Schedules staff, monitors payroll, and maintains compliance with a payroll budget
Conducts daily stand up meetings with food and beverage staff to prioritize the day and facilitates feedback from staff members
Participates in the recruitment process and selection of talent for the food and beverage department
Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
Daily Duties
Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
Assists with the overall operation of the restaurant(s), including; Point of Sale transactions, expediting, re-stocking
Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
Provides coaching, encouragement, and recognition to staff members regularly
Monitors the performance of staff, providing real-time feedback and coaching
Maintains quality of the operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Monitor and maintain compliance with food safety and sanitation standards
Monitor cash drawers and ensure cash handling procedures are followed
Other Essential Duties
Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company’s service recovery guidelines
Utilize and learn reservation system for daily planning
Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
Food service experience required
State required certification
Experience in customer service and hospitality preferred
QUALIFICATIONS/REQUIREMENTS
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
ESSENTIAL PHYSICAL DEMANDS
Able to lift up to 50 lbs
Must be able to remain in a stationary position, occasionally in warm temperatures
Constant exposure to hot equipment and oil throughout the workday
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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