This Position is Part-Time and the rate of pay is between $18-$19
Objective
Provide prompt and efficient administrative support to the Community Administrator and help coordinate all activities related to the smooth and efficient operation of the property and management office.
Assume responsibility for the property in the Community Administrator’s absence.
Essential Functions, Duties & Responsibilities
Administrative support
Handle correspondence, telephone contacts and incoming mail in a professional and expedient manner
Ensure company and community email boxes are checked and cleared daily
Ensure that accurate and professional letters, documents and other materials are produced within established time frames
Greet visitors, screen incoming calls, schedule appointments and play an active role in organizing and prioritizing required activities
Assist with property reports and projects.
Organize, research and gather required data as necessary
Establish and maintain relationships with other staff members
Input and submit invoices in a timely manner
Monitor receipt of invoices on a daily basis, ensuring all invoices are processed timely with a core focus on ensuring all re-occurring and monthly utility bills are received in a timely manner
Assist in the obtaining resident signatures when requested by site or administrative staff
Distribute resident notices or documents by mail or in-person requested or necessary
Ensure stock of office supplies is adequate at all times
Ensure all resident and vendor filing is organized and maintained at all times
Ensure work area and office are presentable and organized at all times
Marketing and Leasing
Develop and maintain customer relationships
Assist in development and placement of advertising
Greet drop-ins
Respond to inquiries
Present property and apartments in a manner consistent with the image of property and relevant to prospect
Assist with apartment comp studies as needed
Assist with rental application intake and processing
Assist in lease renewal process
Assist in recertification process
Resident Management
Establish and maintain relationships with current residents
Assist in late rent collection or other monies due
Attend court hearings in Community Administrators absence
Complete maintenance satisfaction follow up calls
Enter and close out maintenance service request in property management software
collection and posting of received rents of late rent and other monies due
Responsible for overseeing maintenance activities in some capacity.
While not the primary responsibility, will play a crucial role in monitoring and reporting on maintenance operations to ensure the community's smooth functioning
Additional responsibilities
Ability to work successfully with minimal supervision
Maintain compliance with Property and VOA Michigan policies and procedures
Ensure that all duties are carried out in a timely and orderly fashion so that the property and VOA Michigan function in the most efficient manner possible
Other duties as assigned
Knowledge, Skills and Abilities
Minimum 2 years property management experience as a Leasing Agent, Assistant Manager or Property Manager
Working Knowledge of HUD/MSHDA rules and regulations
Ability to successfully work in a group or individual setting
Outstanding communication skills with ability to interact with wide range of people
Ability to maintain a high level of accuracy in preparing and entering information
Maintain professional demeanor and appearance
Great attitude with high-energy personality
Excellent customer service skills
Valid driver’s license
Computer and Internet literate
Use of technology such as Zoom, Teams is preferred
Working Conditions
The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works primarily inside but may be subject to seasonal elements.
Works closely with Community Administrator; interacts with a diverse public.
May be subjected to interruptions throughout the day.
May be subject to hostile and/or emotionally upset public.
Weekends may be required at times
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit, stand, lift up to 20 lbs.
, speak, hear, walk and drive.
The vision requirement includes close and distant vision.
VOAMI is an equal opportunity employer that is committed to diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.